social engineering fraud    

Early Identification: Key to Effective Risk Management

Risk practitioners tend to categorize risks based on the level of knowledge about the occurrence (known or unknown) and the level of knowledge about the impact (known or unknown).[1]  Known risks can be prioritized by level of impact and likelihood of occurrence and a plan forms accordingly. Read More


5 Methods to Manage Today’s Healthcare Security Environment [SlideShare]

Healthcare security professionals today are directly impacted by the reality of a rapidly changing environment. The security function, as with many others, is being asked to do more with less, while addressing a frightening range of new and increasing threats.

How can you more effectively manage today’s healthcare security environment? Our latest SlideShare presentation outlines five methods: Read More


What the Future Holds for the Healthcare Security Practitioner [SlideShare]

The healthcare security practitioner is confronted by an alarming level of violence from a wide range of threats. Many people do not understand that healthcare and social service workers are victims of violent attacks at many times the rate of other private sector workers. OSHA bulletin 3148-06R reports some Bureau of Labor Statistics (BLS) on the issue:

  • Between 2011 and 2013, workplace assaults ranged from 23,540 to 25,630 annually.
  • 70% to 74% of these assaults occurred in healthcare and social service settings.
  • For healthcare workers, assaults were 10-11% of injuries causing days off work, compared with just 3% of injuries to all private sector employees.

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Violence in the Workplace: Healthcare Bears the Brunt [Infographic]

Doctors, nurses, and other healthcare professionals go into the caregiving role for many reasons, but most reasons center on helping people. Unfortunately, by putting themselves in this role they also face the risks of violence.

Research published by Dr. James Phillips in the New England Journal of Medicine in April 2016 found “health care violence is an underreported, ubiquitous, and persistent problem that has been tolerated and largely ignored.”  In his research, Dr. Phillips found:

  • almost 75% of all workplace assaults between 2011 and 2013 happened in healthcare settings;
  • 1% of emergency department nurses reported physical assault during the last year; and
  • psychiatric aides experience workplace violence 69 times the national rate for all workplaces.

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5 Ways to Combat Social Engineering Attacks in Your Organization [Infographic]

Wikipedia defines social engineering, in the context of information security, as the “psychological manipulation of people into performing actions or divulging confidential information.” Our increasing reliance on vast networks of digital technology for information storage, research, controls, and transactions makes organizations highly vulnerable to social engineering fraud.

There is a strong urge to combat this risk with a technological fix like stronger encryption or better management controls. The problem is not a technical one because social engineering fraud is based on the exploitation of human interactions and human frailties.

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[Infographic] Your Hospital Security Program – A 3-Pronged Approach

Violent crime is on the rise in healthcare institutions, up 40% over two years, according to a recent NY Times article. In fact, OSHA reports serious workplace violence is up to four times more likely in healthcare environments than in private industry.

Public institutions, hospitals, and medical facilities are subject to all of the same risks and threats as other public environments, and sometimes even more. People entering healthcare facilities are injured, sick, or otherwise compromised enough to require care. Loved ones accompanying them are also generally under stress or carrying concern. This combination of circumstances creates a perfect storm for irritability, tension, and even hostility, something that falls on the hospital security program to predict, prevent, monitor, and manage when something happens.

The weight is on hospital security systems to find and use effective best practices to reduce threats and resolve issues with minimal disruption or harm, preferably maximizing prevention.

In our latest infographic we examine three primary components of healthcare security’s best practices designed to meet today’s tough requirements: a strong presence, complete visibility, and a prompt, thorough response.

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[Infographic] Social Engineering Fraud: Exploiting the Instinct to Trust

One of the more pervasive human risks in modern organizations is fraud through “social engineering.” Social engineering fraudsters gain access to your most valuable assets by using deceitful tactics to turn trusted employees or partners into unwitting and unwilling accomplices. This occurs at a typical loss rate of $25k to $100k per incident. This stealthy crime can be very hard to detect because the accomplice is unaware of being complicit, giving the perpetrator time to escape.

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Reputation Risk in a Twitterized World

The climax of the Academy Awards is imminent, with the announcement of the Best Picture unfolding on the stage. A PricewaterhouseCooper employee has just two red envelopes left in her briefcase. She inadvertently pulls the wrong one, and Faye Dunaway announces the winner. However, that wasn’t really the winner.

The next day, the PwC stock price fell $1.50, and the firm was all over the news, It was being blamed for the chaotic ending to the awards ceremony that saw La La Land wrongly given the Best Picture prize before the onstage correction that gave the award to Moonlight, the actual winner.

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How Your Healthcare Security Program Can Benefit from a Third Party Perspective

An effective and successful healthcare security program requires many different layers of support. Aside from program design, management, and daily staffing, there is also a strategic risk management layer to ensure your program’s direction addresses the most important security risks facing your organization.

With limited resources already stretched, many hospitals and healthcare institutions find value in having an external perspective, particularly when it comes to the functions demanding high levels of expertise and specialization. A fresh outlook can uncover hidden flaws in your program that otherwise may only be discovered in hindsight after a costly loss. Inviting a third party to help with a risk assessment, an audit, and/or various program implementations can create savings and allow you to focus in key areas so the entire program can remain healthy. Read More


6 Components of a Strong Healthcare Security Presence

A strong healthcare security program begins with a strong presence. This presence should be both seen and felt, cultivating a multi-dimensional experience of safety. Even in moments where security is subtle, like in the case of consistent uniforms, the elements of security presence can make all the difference in a patient’s experience.

Here are the key components to a strong presence: Read More